My mother moved in with us last year, so when our air conditioner went out this summer, there was no time for messing around. She has asthma and doesn’t do well in stuffy heat, so we were really concerned about getting it fixed in time. We live in the Sacramento and Roseville and I had remembered seeing an air conditioning company’s truck in front of my neighbor’s house a few weeks back, so I gave her a call. They had been having trouble with their air conditioning as well and had called Alley Heating & Air. She couldn’t say enough good things about them, so I gave them a call.
They were extremely helpful and understanding of the urgency we were feeling. During the summer months you know air conditioning companies must be at their busiest, but they took their time with me and made me feel like I was their most important customer. They were able to schedule an appointment to come out that same day and fix the problem. They arrived promptly and got straight to work. You could tell these guys were true professionals. They diagnosed the problem within minutes and let me know all of my options.
It turns out we just needed one part replaced, and they had the part in their truck, ready to be installed. They worked quickly to fix the problem and got it taken care of. Our air conditioning was back up and running in no time! I couldn’t believe the great service we received and how quickly they responded. I will use Alley Heating & Air for all my future air conditioning and heating needs. These guys are the best around.